I am a happy costumer
"I switched over to Maiahost from one of the bigger named sites over a year ago. I will not name that service as not all the problems were their fault. I had some problems with the other service when a friend who was maintaining my site for me left me high and dry suddenly. I had no idea how to back up databases or anything and he left me in a big lurch basically because he was more psychotic than I thought he was initially. Luckily I took the precaution of backing up each post in the from of HTML files.
When i came to Maia I had to lose my old URL address and set up everything from scratch. I made a mistake right off with my FTP and uploaded everything to the wrong folder. They fixed this for me without me asking. My former site had some FTP connection issues as well and it took to long to get replies back. Usually a day and I received a generic overly technical mail that I had to ask for clarification on and then had to wait another day fro another obfuscating reply.
I did not have many problems at Maia until my traffic grew and bandwidth and CPU usage consumption grew as well. Venetsian was patient and helped me set up WP Supercache, something I tried on my own and may ave messed some things up. I have had DB table issues I could not resolve on my own or from WP Support and he went and corrected the problems for me. When my site was hacked over and over by some lifeless whacko he helped me by moving the site to a new server. Almost all responses to issues have been in less than day or sometimes immediately or through live chat support.
My site is heavy with images and media and yet they have tried to work with me to keep me aboard before doing something drastic. I live in China and get paid in Chinese RMB and it is a lot for me to keep the site hosted and probably I could find a cheaper site but I am going to stay with Maia as long as I can because I am happy with the support overall. I hope someday the semi-dedicated service can be cheaper but it is still cheaper than most other sites which start at around $70 a month. I have to adjust to it is all. I think it is a new and growing company, not sure, and things will improve more and more over time. As long as the tech support stay about the same I will certainly stay here. I have read some negative things about the service online and do not know what that is all about. Some issues have been my fault. Trying to do something then screwing up some php files somewhere or not knowing how to operate the cache properly. Venetsian and the other people, like Joe and Ben (when her was there) try their best to help. In WP Support I have read lots of comments by people who can solve a problem and the tech support of their hosting service cannot or will not help them.
I feel here I can stop monkeying with things and let them do the work when they have time. Since moving up to the semi-dedicated service my site runs pretty smooth is not offline due to any issues of mine (since getting Supercache going). There has been some downtime of course but nothing to complain about. Usually another site eating up the CPU or my ISP connection is slow for a while and cannot load my heavy page. That levels out soon.
I am a happy costumer. Maybe not everyone will feel the same way but I am okay with the service and will soon put a banner link back on my site Maia. Thanks you for the help and patience. Bill D. Courtney "
|