Yes, you can upgrade or downgrade your hosting plans at any time to any package. You can bump up your package from small shared hosting to semi-dedicated or even to cloud and private server with ease. We will credit your remaining prepaid period and count it towards the upgrade. Just contact sales to help you upgrade today.

Yes we can install any CMS of your choice later on when you feel ready. You can even install one or more yourself using our automated script installed in CPanel-> Softaculos. It features over 150 fully compatible web builders, tools and scripts that you may use when building your new websites. Our servers area LAMP stack compatible and you can run almost any PHP script with us since most common libraries are already pre-installed.

Yes, If you know how to manage your DNS Zones then you can setup only parts of your domain to use our servers. For example you can setup sub-domains for “news”, “forums”, “Blogs”, “Galleries” and link to them from your existing website. You can also start developing on a “dev” sub-domain and then convert the website to “public” live version. Generally we suggest the DNS be delegated our our name servers since that would allow you to fully utilize the CPanel back-end and it’s built-in domain management options.

Оur shared hosting plans are setup on physical dedicated servers which have physical limits in memory and storage. In general the servers are configured to have enough memory and storage for certain number of accounts for example one server can host up to 200 Maia Single accounts or 100 Maia Multiple accounts or just 10 semi-dedicated accounts. That way the total number of websites per server is maintained the same and thus the maximum load on the server is a bit below maximum capacity which prevents server overloads.

We invest the larger portion of the web hosting fee in highest quality server and networking equipment in order to provide you with the best possible service. All our servers are ULTRA-FAST QuadCore Xeon E5 systems powered with raided SSD Drives thus we guarantee the fastest page loading speeds in the industry.

Yes, we can offer slight variations of the current plans based on what we have in stock. Please contact sales via live chat for more info.

No, dedicated IP is add-on purchased separately $2 per month or $24 per year. It is only included in the VPS and Dedicated Server Packages by default where you get 4 dedicated IPs per server.

We’re premium partner with DELL. Most of our servers currently are top industry standard Dell Blade racked servers.

Currently our corporate GoDaddy.com account does not offer the registration and management of such domains as they require citizenship for that particular country or region in order to be eligible for registration. We can register and transfer only non-country specific domains. Note that price for transfer/renewal is different for each extension!

If you want to host international domains with us you can do so but your domain names must be managed in your own account with Godaddy or other registrars.

Usually within few minutes after successful payment you should receive email with your hosting account information subject “Maiahost Account Information”. This email should include all your passwords for your account with us.

You can do so by overriding your computer’s hosts file with the IP we provided you in the account information email.

Please open ticket to sales and include the domain name you want to register with us. Upon registration validation, we will provide you payment link and register it.

For the main domain on this account the public visible part is the /public_html/ folder. If you have Add-On domains then their root folders are selected by you during Add-On domain setup.

Go to http://whois.domaintools.com/(yourdomain name here) then scroll to NAME SERVERS section. If the name servers shown there are the ones we indicated in your Maiahost Account Information email, then the settings should be correct!

DNS changes ARE NOT immediate as they require for the public DNS servers to pick up those changes. This is based on the domain DNS TTL which is generally 2 to 4 hours but may end up to 24 or even 48 hours of international domain names.

We offer free website transfers performed by our experienced webmaster staff. To request your website to be transferred you need to open support ticket to our “website transfers” department from our client’s area. Be sure to include in the message your source hosting account log-ins so that our support can gain access to the source files and move them over to us. Transfers are usually completed under 24 hours depending if you provided all the necessary log-ins. Please note that domain name transfers must be processed separately by opening ticket to Domain Manager. See below for more info on domain transfers.

In order to request domain name transfer you need to open support ticket to Domain Management from our clients area. In the support request you must provide the Domain EPP/Auhtorization Code which you get from the current domain registrar, then you need to Unlock the domain name from your Domain Registrar and change the domain name “Administrator Email” to ours – support@maiahost.com for speedier domain transfer. Domain transfers may require additional verification based on the registrar transfer requirements. Normally domain transfers are completed within 7 days from approval of transfer (after all info is provided) or shorter.

If you run Windows (any version)

go Start Menu -> Run then type in the command:

notepad C:\windows\system32\drivers\etc\hosts

you will see something like this:

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a ‘#’ symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost

get the Maiahost Account Information email. Near the bottom of the email you will find something like:
======================================================
FTP Instructions:
======================================================

You can begin uploading your files immediately using:

Host: 173.236.79.234
Port: 21

The FTP Host address is the Shared IP Address number for your account. Copy that ip (on the example it is173.236.79.234) and then add a the following two lines where the domain name is your actual domain name not mywebsite.com as we have it in the example:

173.236.79.234 mywebsite.com
173.236.79.234 www.mywebsite.com

Save the changes and now you should be able to access it!

What are Name Servers:

The name servers setting on the domain name is what points the domain name to resolve to a particular web hosting server. Each server has its’ own pair of name servers which are unique.

How to change your name servers:
In order to change the name servers you must login to the Domain Management account with your active domain name registrar (may be your old hosting company or domain registrars such as GoDaddy.com, Enom.com, NetworkSolutions.com or others).

Alternative hosting option if you have DNS zone control option:
If you don’t want to point the name servers you must have DNS Zone Editing options. If so you can direct each entry to the IP address shown in your account and use CPanel->Subdomains *(Manager Tool) with the server settings on your account with us.

How to change Name Servers for GoDaddy.com registered domains

Login to your GoDaddy account
Click My Account
Click Manage Domains
Click on the domain name
Click the Nameservers icon that’s on top.
Click on Custom Name Servers
Change the Name Servers to the ones we’ve specified in the Maiahost Account Information welcome letter.

You’re done

After the change is done, you will not be able to immediately access the website/domain if you had previously accessed your website within the past 6-12 hours. This is called DNS re-caching delay. If you don’t want to wait you can try to force DNS refresh on your local computer.

How to Force DNS Cache update on Windows Computer:

go to your Desktop or Control Panel
select My Network Places and right click to see the sub-menu
click on Properties and a new menu will appear
select Local Area Connection (may be different if you don’t run shared internet with router) and hit the Repair button

NOTE: This will refresh your local dns cache, but if your Internet Provider has caching enabled then it may not update the proper dns values and you still won’t be able to access the website until the ISP dns cache is updated.

Go to CPanel->PHPMyAdmin then find the database name from the drop down menu and select it. You will see the current database tables and data on the left. From the tabs on the right Click on EXPORT, then select as FILE. You can do also ZIP Archive — for larger databases.

This process may take from few seconds up to minutes depending on the size of your database and number of rows.

You should be prompted to save a file containing this archive when the export data process is finished. If you get timeout error please try again, if that does not work contact the Server Administrators for manual backup.

SSH and SFTP access is optional to VPS and Dedicated Server clients, it is NOT included with our Shared Hosting plans, although it can be provided on a need-to basis. If you need it please contact our Tech Support and they may be able to assist you in getting access.

Your Account Information Email contains the root ftp username and password for your account. Note that the server host is your domain name and the port is 21 (standard). The info listed in the email under “FTP and CPanel account information” as the main FTP account is the same as the CPanel user/pass.

Go to CPanel->FTP Manager then Accounts You must enter username and password, as well as folder which this user will be able to see/upload files in. For website only access please use /public_htm/ or / for full access. Note additional ftp users can be created but they have the main domain name of your account added to the username example: username@mydomain.com. Note that if you add ftp account to an Add-on domain then the ftp username will hold the MAIN domain name instead of the new domain.

You have two options, to use FTP Client software (requires installation on your computer), or via the build in file manager in CPanel->File Manager. We strongly suggest you use the CPanel File Manager since it supports Archiving methods for .tar.gz and .ZIP which can speed up your file transfers from minutes to seconds. You can zip up your files into an archive then upload and extract it on the server times faster than uploading all files by FTP as FTP is overburdened if files are small and many.

We use the free software FileZilla which can be downloaded from http://filezilla-project.org/download.php

In most cases that will be the /public_html/ folder, all parent folders are NOT publicly visible!

CMS is the short for Content Management System. This is basically a pre-made website software that you can modify/add text and images. Generally CMS is for everyone who does not know much about web development but wants to build own website.

The most popular and easy to manage is WordPress. We also offer a bit more professional ones as TYPO3, but in general wordpress is considered the best.

Yes, you can have up to 5 different scripts installed at a time per website. You can choose the main website one from the signup page and install the rest via the CPanel->Softaculos or contact our tech support team to install it for you. In general we suggest you use one software and install plug-ins to expand functionality instead of running multiple installations of different software. That way you will have one integrated log-in instead of multiple independent sites.

This automated scheduler able to run a specific script/s at a predefined time frequency – minimum each 5 minutes, maximum each day. It is configured from CPanel->Cron Jobs and has a nice wizard to help you determine the run frequency.

It depends on the nature of the script that you wish to run. Commonly web email checking should be run every 15 minutes of every hour but non-priority tasks should be run each hour or each day. We had clients run processes even less than 15 minutes but sometimes they end up overlapping which can cause major performance degradation.