Q: How can I register new domain name with Maiahost.com?

When you log-in to our clients area you have a link to the “Domains” section where you can register new domain names. Note that we register just generic TLDs like .com, .net, .org, .info and few others that do not require citizenship or residency for registration.

Question 1

I just subscribed. What now?

Accepted Answer

Usually within a few minutes after successful payment you should receive email with your hosting account information subject &ldquo;Maiahost Account Information&rdquo;. This email should include all your passwords for your account with us along with short instructions on how to access different parts of your account.

Question 2

How can I access my account WWW. website before switching the name servers?

Accepted Answer

You can do so by overriding your computer's hosts file with the IP we provided you in the account information email. You can find detailed tutorial in our &ldquo;Tutorials&rdquo; section.

Question 3

How can I register new domain name with Maiahost.com?

Accepted Answer

When you log-in to our clients area you have a link to the &ldquo;Domains&rdquo; section where you can register new domain names. Note that we register just generic TLDs like .com, .net, .org, .info and few others that do not require citizenship or residency for registration.

Question 4

Where should I upload my website files? To which FTP folder?

Accepted Answer

For the main domain on this account the publicly visible area is the /public_html/ folder. If you have Add-On domains then their root folders are selected by you during Add-On domain setup (from CPanel->Domains).

Question 5

How can I access the CPanel before switching my Domain Name's name servers?

Accepted Answer

Please use the CPanel link from the account information email. Please remember that the CPanel username and password are different from the Client Area ones. Also note that the Cpanel usernname and password are the same as the master FTP account! If you have any issues with accessing the CPanel, please contact sales@maiahost.com for assistance.

Question 6

How long does it take for a new registered domain name to be fully accessible?

Accepted Answer

If you haven't accessed that URL before registering it, you should be able to access it within few minutes after receiving the account information email. Unfortunately if you trie to access it before the registeration is complete, you may end up with DNS caching delay which may take up to 48 hours. Best practice is to wait at least one hour before trying to access newly registered domains.

Question 7

Can I transfer my existing domain name/s to my account with Maiahost.com?

Accepted Answer

Yes you can if the domain is a .com, .net, .org, .info, .net , but the whole transfer takes up to 7 days thus the domain must be active before the transfer completed (expired domains can not be transferred!). To request transfer please open support ticket from our clients area and provide us with the domain name Authorization Code and ensure it is UNLOCKED for transfer from the old domain registrar.

Question 8

I've added Add-On domain but can't locate the website folder. Where should I store the files?

Accepted Answer

The root folder for addon domains are selected during the add-on process. You have two options: a) /public_html/addon-domain/ or b) /addon-domain/ in both cases you should be able to see them if you FTP the account. If you don't see them please look in CPanel->Domains under &ldquo;Document Root&rdquo;

Question 9

Do you offer free SSL certificates?

Accepted Answer

Yes, we offer free SSL certificates for all our hosting accounts. They are issued automatically via AutoSSL/Let's Encrypt once the domain name is pointed to our servers.

Question 10

How can I install High-Assurance SSL Certificate on my account?

Accepted Answer

If you already purchased a High-Assurance SSL Certificate you can install it on your account via the CPanel->SSL/TLS Manager. You will need to upload the certificate files and enter the certificate details. Once you have done this, you can test the certificate by visiting your site and checking the URL bar. If you see a lock icon and the URL starts with https:// then the certificate is installed correctly.

Question 11

Can I install my own CMS on my account?

Accepted Answer

Yes, you can install your own CMS on your account. We offer a free automated script installation in CPanel->Softaculous. It features over 350 fully compatible web builders, tools and scripts that you may use when building your new websites. Our servers are based on LAMP stack and you can run almost any PHP script with us since most common libraries are already pre-installed.

Question 12

What kinds of CMS scripts do you offer?

Accepted Answer

We offer a wide range of CMS scripts that you can install on your account. We have over 350 web systems including blogs, website builders, forums, photo galleris, polls , tools and other applications. You can view the full list in CPanel->Softaculos.

Question 13

Can I change my hosting plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade your hosting plans at any time to any package. You can bump up your package from small shared hosting to semi-dedicated or even to cloud and private server with ease. We will credit your remaining prepaid period and count it towards the upgrade. Just contact sales to help you upgrade today.

Question 14

Can I chose CMS to be installed on my account later on?

Accepted Answer

Yes we can install any CMS of your choice later on when you feel ready. You can even install one or more yourself using our automated script installed in CPanel-> Softaculos. It features over 150 fully compatible web builders, tools and scripts that you may use when building your new websites. Our servers area LAMP stack compatible and you can run almost any PHP script with us since most common libraries are already pre-installed.

Question 15

Can I host just a sub-domain with you?

Accepted Answer

Yes, If you know how to manage your DNS Zones then you can setup only parts of your domain to use our servers. For example you can setup sub-domains for &ldquo;news&rdquo;, &ldquo;forums&rdquo;, &ldquo;Blogs&rdquo;, &ldquo;Galleries&rdquo; and link to them from your existing website. You can also start developing on a &ldquo;dev&rdquo; sub-domain and then convert the website to &ldquo;public&rdquo; live version. Generally we suggest the DNS be delegated our our name servers since that would allow you to fully utilize the CPanel back-end and it's built-in domain management options.

Question 16

What is Shared Resources Cap?

Accepted Answer

Оur shared hosting plans are setup on physical dedicated servers which have physical limits in memory and storage. In general the servers are configured to have enough memory and storage for certain number of accounts for example one server can host up to 200 Maia Single accounts or 100 Maia Multiple accounts or just 10 semi-dedicated accounts. That way the total number of websites per server is maintained the same and thus the maximum load on the server is a bit below maximum capacity which prevents server overloads.

Question 17

How fast are your web hosting servers?

Accepted Answer

We invest the larger portion of the web hosting fee in highest quality server and networking equipment in order to provide you with the best possible service. All our servers are ULTRA-FAST HexaCore systems powered with raided NVMe SSD Drives thus we guarantee the fastest page loading speeds in the industry.

Question 18

I need custom hosting plan. Can you do it?

Accepted Answer

Yes, we can offer slight variations of the current plans based on what we have in stock. We offer wide variety of services thus we can host almost any website. Please contact sales via live chat for more info.

Question 19

Is dedicated IP included in the Maia Single or Multiple Packages?

Accepted Answer

No, we no longer provide dedicated IPs on our shared hosting plans since SSLs now work with shared IPs. If you need a dedicated IP, you need to purchase non-shared pacakge. VPS, Dedicated and Cloud plans include at least one dedicated public IPs.

Question 20

What brand of Server Harware is Maiahost using?

Accepted Answer

We're premium partner with DELL. Most of our servers currently are top industry standard Dell Blade racked servers.

Question 21

Can you register or transfer international domain names?

Accepted Answer

Currently our corporate GoDaddy.com account does not offer the registration and management of such domains as they require citizenship for that particular country or region in order to be eligible for registration. We can register and transfer only non-country specific domains. Note that price for transfer/renewal is different for each extension! If you want to host international domains with us you can do so but your domain names must be managed in your own account with GoDaddy or other registrars.

Question 22

If I begin with monthly billing cycle, can I change my subscription at any time?

Accepted Answer

Yes, sure, you can change your payment plan at any time to longer terms. Just log-in to our billing area and change your subscription to quarterly or yearly or even multi-year period to save on your hosting! Longer terms are considerably cheaper and come with bonus options.

Question 23

Do you offer a free website migration?

Accepted Answer

Yes, we can move your website free of charge to your new account with us. Just open support ticket to request it. See below in &ldquo;General web Management Questions&rdquo; for details.

Question 24

Can you install non-english CMS scripts as free installation?

Accepted Answer

Yes, most of the software that we offer is available in following multiples languages and you can choose the language during installation. Some of the scripts may require additional setup to work with your language but we can help you with that.

Question 25

What is the allowed CPU share?

Accepted Answer

Based on the Fair Usage Policy and the Shared Resource cap for your account, you can utilize the CPU up to 100% for not more than a minute at a time. You can also utilize more than 1 Virtual CPU Core at a time but not exceeding more than 3 cores at a time. Slowly executed applications cause CPU bottlenecks and reduce server performance dramatically and may even cause denial of service situations. For CPU intensive accounts we generally suggest cloud hosting or dedicated server packages depending on the specific needs for your project. Most modern software allows intesive caching to significantly reduce CPU usage for high-traffic websites. Please contact sales@maiahost.com for more information.

Question 26

Where are your servers/data center located?

Accepted Answer

We currently have 2 data centers in the US and one in Europe. The US data centers are located on the largest internet backbone in Chicago, IL and the second one is located Los Angeles, CA. We have optic backbone connections to all major ISPs in the world thus the TTL is very fast.

Question 27

Can you provide test account?

Accepted Answer

Yes, we can give you a test account to check out our Hosting Control Panel and software. Please note that the account is restricted and you may not be able to save all changes done, although you will be able to do so with a fully functional hosting account. Please contact SALES via live chat to request the URL and username/password.

Question 28

How do I transfer my Website to your servers?

Accepted Answer

We offer free website transfers performed by our experienced webmaster staff. To request your website to be transferred you need to open support ticket to our &ldquo;website transfers&rdquo; department from our client's area. Be sure to include in the message your source hosting account log-ins so that our support can gain access to the source files and move them over to us. Transfers are usually completed under 24 hours depending if you provided all the necessary log-ins. Please note that domain name transfers must be processed separately by opening ticket to Domain Manager. See below for more info on domain transfers.

Question 29

How to: Backup MySQL Database

Accepted Answer

Go to CPanel->PHPMyAdmin then find the database name from the drop down menu and select it. You will see the current database tables and data on the left. From the tabs on the right Click on EXPORT, then select as FILE. You can do also ZIP Archive — for larger databases. This process may take from few seconds up to minutes depending on the size of your database and number of rows. You should be prompted to save a file containing this archive when the export data process is finished. If you get timeout error please try again, if that does not work contact the Server Administrators for manual backup.

Question 30

How to: Restore MySQL Database

Accepted Answer

Go to CPanel->PHPMyAdmin then find the database name from the drop down menu and select it. You will see the current database tables and data on the left. From the tabs on the right Click on IMPORT, then select as FILE. You can do also ZIP Archive — for larger databases. This process may take from few seconds up to minutes depending on the size of your database and number of rows. You should be prompted to save a file containing this archive when the export data process is finished. If you get timeout error please try again, if that does not work contact the Server Administrators for manual backup.

Question 31

How can I set up new FTP account for my webmaster?

Accepted Answer

Go to CPanel->FTP Manager then Accounts You must enter username and password, as well as folder which this user will be able to see/upload files in. For website only access please use /public_htm/ or / for full access. Note additional ftp users can be created but they have the main domain name of your account added to the username example: username@mydomain.com. Note that if you add ftp account to an Add-on domain then the ftp username will hold the MAIN domain name instead of the new domain.

Question 32

Which FTP client you recommend?

Accepted Answer

We recommend using FileZilla FTP client. It is free and easy to use. You can download it from https://filezilla-project.org/ .

Question 33

How can I set up cron jobs?

Accepted Answer

Go to CPanel->Cron Jobs then add new cron job. You can add cron jobs for different intervals and different commands. For example, you can add a cron job to run a script every hour, every day, every week, every month, etc.

Question 34

How can I view cron jobs?

Accepted Answer

Go to CPanel->Cron Jobs then you will see the list of all cron jobs. You can view the details of each cron job by clicking on it.

Question 35

How can I edit cron jobs?

Accepted Answer

Go to CPanel->Cron Jobs then find the cron job you want to edit and click on EDIT. You can also edit multiple cron jobs at once by selecting them and clicking on EDIT.

Question 36

What is the minimum time occurrence I can use?

Accepted Answer

It depends on the nature of the script that you wish to run. Commonly web email checking should be run every 15 minutes of every hour but non-priority tasks should be run each hour or each day. We had clients run processes even less than 15 minutes but sometimes they end up overlapping which can cause major performance degradation.

Question 37

What is the best way to run PHP scripts using Cron Jobs from CPanel

Accepted Answer

Use the php -q /home/(username)/public_html/(filename example cron.php) . Note that if you use lynx https://www.(domain).com/(script) may NOT run properly!

Question 38

How do I enable SSL for WordPress?

Accepted Answer

Once your domain points to us, our system automatically issues an SSL certificate (via AutoSSL/Let's Encrypt). New wordpress installations are pre-set to load via HTTPS. If your site is loading via HTTP, you can change it to HTTPS via WordPress Admin->Settings->General then ensure that &ldquo;WordPress Address (URL)&rdquo; and &ldquo;Site Address (URL)&rdquo; are set to use https and that URLs are updated appropriately. Remember to hit the &ldquo;Save Changes&rdquo; button after making these changes.

Question 39

How do I transfer my WordPress website to your servers?

Accepted Answer

We offer free website transfers performed by our experienced webmaster staff. To request your website to be transferred you need to open support ticket to our &ldquo;website transfers&rdquo; department from our client's area. Be sure to include in the message your source hosting account log-ins so that our support can gain access to the source files and move them over to us. Transfers are usually completed under 24 hours depending if you provided all the necessary log-ins. We can also transfer WordPress websites with just admin level access without access to the hosting account, but hosting access transfers are easier for us. Please note that domain name transfers must be processed separately by opening ticket to Domain Manager. See below for more info on domain transfers.

Question 40

How can I secure my WordPress website?

Accepted Answer

You can secure your WordPress website by installing a security plugin such as Wordfence or Sucuri. These plugins will help you protect your website from hackers and other threats. You can also install a firewall plugin such as ModSecurity to help protect your website from attacks. We can help you setup and configure WordFence with strong anti-hacking and anti-spam protection. We also recommend using a strong password for your WordPress admin account and keeping your WordPress core and plugins up to date. In addition we suggest implementing &ldquo;access level restriction&rdquo; for your website administrator area to help prevent brute-force hacking attempts.

Question 41

I'm getting 'Access Denied' error when trying to access my WordPress admin area?

Accepted Answer

In order to prevent unauthorized access to website currently being attacked with brute-force passwrod guessing attacks, we limit the access to your website administrator area via IP address whitelisting. If you are getting this error, please contact us and we will add your IP address to the whitelist. Alternatively you can add your current IP range to the whitelist by editing the .htaccess file in your website root folder via CPanel->File Manager. Note that .htaccess file is hidden by default in CPanel->File Manager, you need to click on the &ldquo;Show Hidden Files&rdquo; button to see it.

Question 42

I'm getting 'Blocked by WordFence' error when trying to access my WordPress admin area?

Accepted Answer

This is a common issue with WordFence if you accidentally used incorrect log-in credentials while your current IP/Location is not whitelisted. To remove this block just click on &ldquo;Allow Access&rdquo; button in the error message then fill in your email address. This will send you confirmation email to your registered email address where you can unblock yourself. It would be good idea add your IP address to the WordFence whitelist so that you do not get blocked (Note this works only if your ISP is using static IP addresses).

Question 43

How long does DNS propagation take?

Accepted Answer

DNS changes can take time to fully propagate depending on TTL and caching. If you need to verify the site before propagation finishes, use the temporary URL / hosts-file method (see the &ldquo;Access before nameserver change&rdquo; question).

Question 44

How can I find if my domain’s name servers are set correctly?

Accepted Answer

Go to https://whois.com/whois/example.com then scroll to NAME SERVERS section. If the name servers shown there are the ones we indicated in your Maiahost Account Information email, then the settings should be correct!

Question 45

How do I cancel my hosting account

Accepted Answer

You need to contact us in writing via support ticket and request account closure. We will cancel the auto-renew of any services you have with us and the account will be closed after the remaining time expires or immediately if you insist.

Question 46

Should I renew my account early or it will auto-renew itself

Accepted Answer

If you already have automated payment subscription and your payment data was not changed, then best not to do any manual payments since that may cause double payment. Easiest way to ensure auto-payment is to confirm your billing info in your PayPal account.

Question 47

Do you offer refunds

Accepted Answer

Yes, we refund 100% of the hosting fee within 30 days of payment. Note that third party purchases such as domain registration/renewal, SSL and other license purchases are non-refundable.

Question 48

What happens if my invoice is unpaid?

Accepted Answer

If service is not renewed or paid on time it will be suspended within 7 days after expiration. We generally do not charge re-activation fees, but if the account was not reactivated within 60 days it will be terminated (removed from the server and moved to cold storage). If you accidentally forget to renew it within the 60 days we can still recover it but there may be $20 one time fee for account restoration.

Question 49

How do I renew my domain?

Accepted Answer

Domain renewals are separate from hosting renewals. You can renew from your client area under Domains. If you received a “manual renew required” warning, it usually means auto-renew wasn’t able to process—renew manually to avoid expiration.

Question 50

How do I transfer a domain to you?

Accepted Answer

Typical steps: Unlock the domain at the current registrar. Get the EPP/Auth code (authorization code). Start the transfer order in your client area. Approve the transfer via the confirmation email (if required). Transfers commonly take several days depending on the TLD and registrar.

Question 51

My domain transfer is “stuck.” What should I check?

Accepted Answer

Most transfer delays come from: Domain still locked Wrong/missing EPP code WHOIS/admin email not reachable for approval Domain not eligible (recently registered/transferred within the last 60 days for many registrars) Send support the domain name and current status screenshot/text.

Question 52

How do I change nameservers?

Accepted Answer

Change nameservers at the domain registrar (where the domain is registered). You should have your account nameservers listed in your welcome email. After you update nameservers, DNS propagation can take from minutes up to 24–48 hours (often much faster). During propagation, some visitors will see the old site and others the new one.

Question 53

How do I point my domain to my hosting without changing nameservers?

Accepted Answer

Use DNS records instead: Set the A record for @ (root) to your server IP Set www to a CNAME pointing to @ (or an A record to the same IP) This is useful if you want to keep DNS hosted elsewhere.

Question 54

My website seems down. What should I do first?

Accepted Answer

Try from a different network (mobile data vs Wi-Fi) to rule out an IP block. Check if only your site is down or if your domain doesn’t resolve (DNS issue). If you can access cPanel, check “Resource Usage” / “Errors” and your site’s error logs. If you open a ticket, include your domain and the exact error message/time.

Question 55

I’m seeing “Internal Server Error (500).” What causes this?

Accepted Answer

Common causes: Corrupt or incorrect .htaccess rules Wrong file/folder permissions PHP version mismatch or a failing PHP extension WordPress plugin/theme conflicts Try temporarily renaming .htaccess (to test), and in WordPress disable plugins by renaming the plugins folder. If you need help, tell support what changed right before the error.

Question 56

I’m seeing 403 Forbidden.

Accepted Answer

Usually permissions or security rules: Incorrect file/folder permissions or ownership Security plugin or firewall rule Hotlink protection or .htaccess rule Support can check server logs to pinpoint the block reason quickly if you provide the URL.

Question 57

My site is “up” but slow. What are the usual fixes?

Accepted Answer

Most common wins: Update WordPress/plugins/themes Use caching (page cache + object cache if available) Optimize images Reduce heavy plugins and excessive admin-ajax usage Make sure PHP version is current and compatible If you send support a few slow URLs and the time window, logs can help identify the bottleneck.

Question 58

How do I log in to cPanel?

Accepted Answer

You can usually access cPanel via your client area (Services → your hosting plan → Login to cPanel). If you’re using the direct URL (listed in your welcome email) , it’s often https://yourdomain.com:2083 (may vary by setup). If it doesn’t load, it can be DNS, SSL, or an IP block issue.

Question 59

I forgot my cPanel password. How do I reset it?

Accepted Answer

Reset through your client area if the option is available, or open a support ticket requesting a reset (for security, support may ask for account verification).

Question 60

What’s the difference between FTP and File Manager?

Accepted Answer

Both manage site files: File Manager: works in-browser inside cPanel (good for quick edits/uploads) FTP: best for bulk uploads/downloads (use an FTP client like FileZilla) If you need secure transfers, ask support whether SFTP/SSH is enabled on your plan.

Question 61

How do I set up email on my phone/Outlook/Apple Mail?

Accepted Answer

Use IMAP if you want email to sync across devices. Please look into your welcome email under Email Server Settings and you will find the correct settings for your account. Alternatively please use: Username: full email address Password: mailbox password Incoming (IMAP): mail.yourdomain.com (or server mail hostname) Outgoing (SMTP): mail.yourdomain.com SMTP auth: ON If sending fails, it’s often SMTP auth/port/security mismatch.

Question 62

I can receive email but can’t send. What’s wrong?

Accepted Answer

Most common causes: SMTP authentication disabled in the email client Wrong SMTP port or encryption setting IP block/firewall issue (especially if you changed networks) Account exceeded sending limits or triggered anti-spam rules If you open a ticket, tell us the error text from your mail app (it’s very diagnostic).

Question 63

My emails go to spam. How can I improve deliverability?

Accepted Answer

The usual essentials: Ensure SPF and DKIM are enabled for your domain Add/verify DMARC (at least a monitoring policy) Avoid sending large bursts to old lists Make sure your site/account isn’t compromised and sending spam Support can confirm DNS records and mail logs if you provide example recipient addresses + timestamps. Also it is possible that your ISP is blocked for spamming and the recipient servers are reading your sender IP address and thus block you due to bad reputation. You can view this from www.mxtoolbox.com under Blacklists and enter your public IP address (you can view it from www.whatismyip.com)

Question 64

My IP is blocked. How do I unblock it?

Accepted Answer

IP blocks are commonly triggered by too many failed logins. If you can't log-in to your WordPress then you should see a WordFence notification button saying click here to unblock where it asks you for your user email. This should send you email with a link to unblock yourself. Alternatively you can open support ticket and we will unblock you.

Quick start for new customers

account

I just subscribed. What now?

Can I change my hosting plan at any time?

Can you provide test account?

How do I transfer my Website to your servers?

backups

Do you have backups? Can you restore my site?

I have a full backup from my old host can I import it into your server?

Can I use WordPress Backups plugin with your service?

billing

Can I change my hosting plan at any time?

If I begin with monthly billing cycle, can I change my subscription at any time?

How do I cancel my hosting account

Should I renew my account early or it will auto-renew itself

Do you offer refunds

What happens if my invoice is unpaid?

cms

Can I install my own CMS on my account?

What kinds of CMS scripts do you offer?

Can I chose CMS to be installed on my account later on?

Can you install non-english CMS scripts as free installation?

cpanel

Where should I upload my website files? To which FTP folder?

How can I access the CPanel before switching my Domain Name's name servers?

I've added Add-On domain but can't locate the website folder. Where should I store the files?

Can I chose CMS to be installed on my account later on?

Can you provide test account?

How to: Backup MySQL Database

How to: Restore MySQL Database

How can I set up new FTP account for my webmaster?

How do I log in to cPanel?

I forgot my cPanel password. How do I reset it?

What’s the difference between FTP and File Manager?

How do I access phpMyAdmin / manage my database?

I have a full backup from my old host can I import it into your server?

cron

How can I set up cron jobs?

How can I view cron jobs?

How can I edit cron jobs?

What is the minimum time occurrence I can use?

What is the best way to run PHP scripts using Cron Jobs from CPanel

databases

How to: Backup MySQL Database

How to: Restore MySQL Database

How do I access phpMyAdmin / manage my database?

I’m getting database connection errors. What does that mean?

dns

How can I access my account WWW. website before switching the name servers?

How long does it take for a new registered domain name to be fully accessible?

Can I host just a sub-domain with you?

How long does DNS propagation take?

How can I find if my domain’s name servers are set correctly?

domains

How can I access my account WWW. website before switching the name servers?

How can I register new domain name with Maiahost.com?

How long does it take for a new registered domain name to be fully accessible?

Can I transfer my existing domain name/s to my account with Maiahost.com?

I've added Add-On domain but can't locate the website folder. Where should I store the files?

Can I host just a sub-domain with you?

Can you register or transfer international domain names?

How long does DNS propagation take?

How can I find if my domain’s name servers are set correctly?

How do I renew my domain?

How do I transfer a domain to you?

My domain transfer is “stuck.” What should I check?

How do I change nameservers?

How do I point my domain to my hosting without changing nameservers?

email

How do I set up email on my phone/Outlook/Apple Mail?

I can receive email but can’t send. What’s wrong?

My emails go to spam. How can I improve deliverability?

errors

I’m seeing “Internal Server Error (500).” What causes this?

I’m seeing 403 Forbidden.

files

Where should I upload my website files? To which FTP folder?

How can I set up new FTP account for my webmaster?

Which FTP client you recommend?

What’s the difference between FTP and File Manager?