Contact
Reach the right team—fast.
We keep support efficient by routing requests to the right place. If you're an existing client, the best way to get help is through the Client Area (so we can see your services and respond with full context).
Choose what you need
Pick the closest match. This helps us respond faster and with the right info the first time.
Sales / Pre-sales
Questions about plans, performance, migrations, or which package fits.
- Fastest
- +1 (646) 248-5276
- sales@maiahost.com
- Messenger
- Facebook Messenger
Existing client support
Technical support is handled inside the Client Area so we can see your services and configuration.
- Best option
- Open a ticket in the Client Area
- Quick message
- Message Us
- If email is needed
- support@maiahost.com
Billing
Invoices, payments, refunds, renewals, or account ownership questions.
- billing@maiahost.com
- Include
- Invoice # (if any), your account email, and the domain or service name.
Abuse / Security
Spam, phishing, malware reports, or security concerns related to hosted content.
- abuse@maiahost.com
- Include
- URLs, headers/logs if relevant, timestamps (with timezone), and your contact info.
Typical response times
These are targets, not guarantees—complex issues can take longer.
| Request type | Typical |
|---|---|
| Sales | Same day |
| Billing | 1 business day |
| Client support | Fastest via Client Area |
| Abuse/DMCA | As required / priority-based |
If you suspect an outage, check system status first.
Help us help you
Including the right details avoids back-and-forth and speeds up resolution.
- Domain name + the email on the account (if applicable)
- What changed recently (plugin update, DNS change, migration, etc.)
- Exact error message + screenshot (if relevant)
- Time the issue started (include timezone)
- For email issues: sender, recipient, timestamp, and any bounce message
Send a message
This form is for general inquiries and pre-sales. Existing clients will get the fastest help via the Client Area.
Quick links
Answers to common questions (so you don’t have to wait).
- Sales: sales@maiahost.com
- Support: support@maiahost.com
- Billing: billing@maiahost.com
- Abuse: abuse@maiahost.com
Why tickets are in the Client Area
For technical support, the Client Area lets us securely identify your services and history so we can resolve issues faster. Public tickets often lead to missing context and slower back-and-forth.